Grand Velas Riviera Maya

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Grand Velas Riviera Maya opens its doors to offer three natural environments dedicated to nothing more than pampering the senses. The Zen Grand ambiance is surrounded by jungle, mangroves and natural cenotes and is home to SE Spa; an incomparable refuge of relaxation. The Ambassador ambiance is ideal for families looking for hours of sun and beach, with its infinity pool framing the views; and the Grand Class ambiance invites you to get away from it all and connect with the carefree, yet sophisticated, Caribbean lifestyle.

Special & Unique

Velas Resorts is the hospitality group with the highest number of AAA Diamonds (56) outside of the United States. To help create the most comfortable family vacation experience possible, our skilled Baby Concierge provides families with all the basic comforts of home; helping keep babies happy and allowing parents to relax in paradise.

Parents Will Love

Spacious suites with spectacular views, connecting suites available for larger families. Culinary tour through restaurants led by chefs with international recognition including Michelin Stars. Wellbeing experiences will be ready to receive you inside and out of one world-class spa, which offers exclusive treatments for guests. Enjoy your stay in one of our wellness suites that included special amenities and a relaxing environment.

Kids Will Love

Seasonal activities programs and special events for kids, teens, and adults throughout the year. Baby concierge, kids clubs with daily activities, open until 11:00pm, and Teens clubs with the latest technology.

Insider Tips

At Grand Velas Riviera Maya, you will experience the best adventures with your family.

Gallery

At-a-Glance

Location & Address

• Established: 2008

• Address: Riviera Maya, Carretera Cancun Tulum Km 62 Playa Del Carmen, 77710 Riviera Maya, Q.R., Mexico

• Nearest Airport: Cancún International Airport (CUN) - 35 minutes

• Local Area: Beach - Private, City

Property Type

• Property: Hotel, Resort, All-Inclusive

• Grounds: 205 acres

• Clientele: Mostly Families

• Ambience: Exquisite, Resort

Accommodation Types

• Suites: 539

• Family Accommodations Room Rate: $$$*

Dining

• Casual Restaurants: 5

• Formal Restaurants: 3

• Bars: 6

• Poolside Dining: Yes

• In-Room Dining: Yes

Family Services & Amenities*

• Kids Welcome: All Ages

• Babysitting: Yes

• Kids Club: Free*

• Teen Club: Free*

• Family Activities: Game Room, Video Games, Board Games, Indoor Playroom / Play Area, Outdoor Playground / Outdoor Play Equipment, Kid-Friendly / Family-Friendly Activities, Kids Coloring Activities / Activity Books, Kids Scavenger Hunt Activity, Kids Spa Services, Kids Enrichment Programs / Activities, Family-Friendly Indoor / Outdoor Movies

• Family Property Amenities: Outdoor All-Ages Pool, Age-Appropriate Kids Welcome Gift - Plush / Toy, Age-Appropriate Kids Welcome Gift - Clothing / Hat / Backpack / Souvenir, Kids Welcome Treat, Changing Stations in Women's Restrooms, Changing Stations in Men's Restrooms, Stroller-Accessible Property & Grounds, Kids Check-In Experience / Personalized Kids Welcome, Concierge Pre-Arrival Outreach Regarding Family Needs, Special Offers / Packages for Families

• Family Room Amenities: Family Rooms, Connecting Rooms, Rooms with Sofa Beds, Rooms with Bathtubs, Age-Appropriate Kids Toiletries, Kids Bathrobe, Kids Slippers, Rollaway Beds, In-Room Tent Setup, Kids TV Channels, Blackout Curtains, Soundproof Rooms, Kids Tumblers / Glasses In Room, Mini-Fridge / Bar Out of Reach of Children,

• Baby Amenities: Cribs, Baby Bedding / Pillow, Baby Bathtubs, Bottle Sterilizers, Bottle Cleaning Brushes, Toilet Training Seats / Potty Chairs, Baby Food / Formula, Baby Feeding Items (Spoons, Bibs)

• Family Dining: Kid-Friendly Dining Options, Kids Menus, Kids Buffet, Highchairs & Boosters, Kids Tableware in Dining Venues

Activities*

• Complimentary Bicycles

• Volleyball

• Cooking Classes

• Wine / Spirits Tasting

• Snorkeling

• Outdoor Movies

• Mini Golf

• Yard Games

• Daily Entertainment / Programs

• Daily Live Music

• Beach Soccer

• Salsa Lesson

• Night Shows

• Yoga Class

• Zumba

• Water Volleyball

• Pool Tournament

• Puppet Picnic

• Hamsterball

• Stretching Class

• Huichol Art Picnic

• Water Zumba

Property Amenities*

• Wi-Fi: Complimentary

• Parking: Valet Parking, Complimentary Self-Parking

• All Meals: Included

• Beach: Private Beach, Private Beach Cabanas

• Pools*: 3 Outdoor Heated Pools, Adult Pool, Infinity Pool, Private Pool Cabanas

• Wellness*: Fitness Center, Personal Trainer, Spa, Spa Relaxation Lounge, Salon, Sauna, Steam Room, Yoga Studio / Classes, Aerobics Studio / Classes, Wellness Programs, Fitness Programs, Walking / Running Paths, Outdoor Gardens / Relaxation Spaces

• More: Shopping Boutique, Business Center, Kitchen / Culinary Garden, Locally-Sourced Ingredients / Products, Sustainably-Sourced Ingredients / Products, Complimentary Happy Hour, Chat / Text Concierge, Infirmary, House Doctor, Private Check-In / Check-Out, Loyalty / Rewards Program, VIP Services / Room Amenities, 24-Hour Security, Concierge Pre-Arrival Guest Preferences Outreach, Early Check-In, Late Check-Out

Room Amenities*

• Rooms Available With: Balconies / Terraces, Private Pool, Hot Tub, Allergy-Free Room

• Welcome Gift: Drinks, Bottle of Wine, Fruit / Food

• In-Room Amenities: Complimentary Bottled Water, Complimentary Snacks / Drinks In Room, Smart Rooms / High-Tech Rooms, Bag / Backpack / Outdoor Equipment Provided to Use During Stay, In-Room Coffee / Espresso Machine, Fresh Flowers In Room

• Services: Dry Cleaning, Laundry & Ironing Service, Turndown Service, Butler Service, 24-Hour Suite Service

Awards & Special Distinctions

• TripAdvisor Travelers' Choice Award

• World Spa Awards

• World Travel Awards - Best in Region

• World Travel Awards - Best in World

• AAA Five Diamond Property

• Forbes Travel Guide 5-Star Spa

Affiliations

• Property Collection / Brand: Velas Resorts

• Member: Preferred Hotels, Virtuoso, Signature Hotels and Resorts, Ensemble Travel Group, Internova

*More Information

• Family Accommodations Room Rate Legend ($)

  Denotes the nightly room rate for entry-level accommodations at this property for a family of 2 adults and 2 children (age 4-12 years). Rates may fluctuate based on season, capacity, special offers, and other factors. Contact the property for the most up-to-date pricing information.

  $ - Less than 250 USD

  $$ - 250-499 USD

  $$$ - 500-749 USD

  $$$$ - 750-999 USD

  $$$$$ - 1,000-1,499 USD

  $$$$$$ - 1,500-1,999 USD

  $$$$$$$ - 2,000+ USD

• Property & Room Amenities

  Nightly turndown service

  Daily-stocked premium minibar with refreshments and snacks

  Nespresso coffee maker

  Private terrace with sitting areaBathroom with jacuzzi and separate shower

  L’Occitane bath products

  Bathrobes and sandals

  One King or two Queen-size beds

  White goose down pillows and comforters

  Pillow menu

  High definition flat screen TV with digital cable

  Direct line telephones

  Wi-Fi

  Laptop-size safe

  Umbrella

  Individual climate and humidity control

  Electronic key cards

  Iron and ironing board

  Scale

  Vanity mirror

  Hair dryer

• Babysitting Services

  Our babysitters are:

  ✓ Experienced ✓ Adults✓ Employees of the Resort

  Conditions:

  *This service is available 24 hours

  Cancellation policy:

  *No charge applies if canceled 6 hours before service.

  *A charge for 1 child for 2 hours (40 USD) applies between 6 and 3 hours before service.

  *A charge for 1 child for 3 hours (60 USD) applies for less than 3 hours before service.

  *On the dates of December 24 and December 31 we must be advised at least 24 hours in advance, otherwise a charge for 1 child for 3 hours will apply.

  *Payment will be charged to your suite.

  *The service will be charged from the time agreed for it to start. With regard to the finish time, 15 minutes after the agreed time for picking up the child/children an extra hour will be charged, and after one hour an 2 extra hours will be charged.

  *Any service that finishes after 23:05 hrs will incur a charge of $15 USD for a taxi service.

  *At the end of the service the guest must sign a log book where the baby sitter indicates the start and finish times of the service, number of children she looked after and the total cost of the service, in USD.

  *Services are not offered for fractions of hours; whole hours are charged for.

  *One baby sitter cannot take care of more than two infants.

  Rates:

  1 HOUR USD PER HOUR:

  -1 CHILD $29.00

  -2 CHILDREN $35.00

  -3 CHILDREN $41.00

  2 OR MORE HOURS USD PER HOUR:

  -1 CHILD $21.00

  -2 CHILDREN $27.00

  -3 CHILDREN $33.00

• Kids Club & Teens Club

  Kids' Club

  Bask in the sun while your kids enjoy the vacation of a lifetime. The Grand Velas Kids' Club is the place where kids 4-12 play, create memories and make friends in a supervised environment. Kids enjoy arts & crafts, storytelling, movies, board games and a video area with gaming systems

  Schedule: 9:00 a.m. to 11:00 p.m.

  Attire: Casual

  Age: 4 to 12 years

  Teens' Club

  Our Teens' Club is the perfect place to chill out in a relaxed environment, and we've thought of everything to keep you entertained. Created for ages 13-18, this supervised club features video games, a killer sound system, disco floor and lights, karaoke and bar with teen-friendly drinks and snacks.

  Schedule: From 11:00 a.m. to 12:00 a.m.

  Attire: Casual

  Age: 13 to 18 years

• Kids Swim Hours

  Kid Swim Hours: 7:00 am to 7:00pm

• Activities, Services & Amenities - Availability & Fees

  Fees may apply to activities, services, and amenities. Certain activities, services, and amenities listed in this profile may be available only by request. For more information, contact the property.

Location

 

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